Shipping & Returns
Shipping Policy
**Effective Date: July 15, 2024**
At Brotherbear Warehouse, we strive to provide our customers with a seamless shopping experience. This Shipping Policy outlines our shipping procedures and policies for orders placed on our website [www.brotherbearwarehouse.com](https://www.brotherbearwarehouse.com). By placing an order with us, you agree to the terms of this Shipping Policy.
### 1. Shipping Destinations
We currently ship to addresses within the United States. At this time, we do not offer international shipping.
### 2. Processing Time
Orders are typically processed within 1 business day (Monday through Friday, excluding holidays) after the order is placed. During peak seasons or promotional periods, processing times may be longer.
### 3. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. The available shipping methods and estimated delivery times are as follows:
#### Domestic Shipping
- **Standard Shipping:** 3-5 business days
- **Expedited Shipping:** [Insert Number] business days
- **Overnight Shipping:** [Insert Number] business days
Please note that delivery times are estimates and may vary depending on the destination and shipping method selected.
### 4. Shipping Costs
Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. The shipping cost will be displayed at checkout before you complete your order.
### 5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
### 6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or destination. We will notify you if there are any issues with your order that prevent it from being shipped.
### 7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact our customer service team at help@brotherbearwarehouse.com within 7 days of delivery for assistance. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
### 8. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately at help@brotherbearwarehouse.com or (404) 771-1437. We will do our best to update the shipping information before the order is processed, but we cannot guarantee changes can be made once the order has been processed.
### 9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Brotherbear Warehouse
260 Peachtree ST NW STE 2200
Atlanta, GA 30303
help@brotherbearwarehouse.com
(404) 771-1437
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
Return & Exchange Policy
**Effective Date: July 15, 2024**
At Brotherbear Warehouse, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the procedures and conditions for returning products purchased from our website [www.brotherbearwarehouse.com](https://www.brotherbearwarehouse.com).
### 1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
- Clearance items are not eligible for return.
### 2. Return Timeframe
You have 3 calendar days from the date of delivery to return an item. Returns requested after this period will not be accepted.
### 3. Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at help@brotherbearwarehouse.com with your order number and reason for the return.
2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
4. Write the RMA number on the outside of the package.
5. Ship the package to the address provided by our customer service team. Customers are responsible for return shipping costs.
### 4. Restocking Fee
All returns are subject to a 15% restocking fee, which will be deducted from your refund amount.
### 5. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method, minus the 15% restocking fee. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
### 6. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Clearance items
- Items marked as final sale or non-returnable
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, skincare products)
- Gift cards
### 7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@brotherbearwarehouse.com with your order number and a description of the issue. We will work with you to resolve the issue by providing a replacement or issuing a refund.
### 8. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.
### 9. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Brotherbear Warehouse
260 Peachtree ST NW STE 2200
Atlanta, GA 30303
help@brotherbearwarehouse.com
(404) 771-1437
By purchasing from us, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.